Support
We usually reply within one business day
Need a hand? Email contact-us@agent-velo.co.za with your device model and iOS version, and a short description of what you were doing. Because Invoke stores everything on your device, we can't see your data — so the more detail you give, the faster we can help.
Frequently asked
Do I need an account or internet connection?
No. Invoke has no account and works completely offline. You can create, share and manage invoices in airplane mode.
Where is my data, and how do I back it up?
All your data lives on your device. Use Settings → Backup to export an encrypted-on-device JSON file to Files, iCloud Drive or anywhere you like, and Import to restore it on a new phone.
The AI writing features aren't showing up.
Those features use Apple Intelligence, which is available on supported iPhones with it enabled in iOS Settings. On unsupported devices the buttons are hidden, and every other feature still works.
Which countries and taxes does Invoke support?
Tax invoices for South Africa (VAT), the United Kingdom (VAT), Australia (GST) and Nigeria (VAT), each in the format that authority prescribes. Invoke is a tool, not tax advice — confirm your obligations with your tax authority or a registered practitioner.
How do I get a refund?
Purchases and subscriptions are handled by Apple. Request refunds at reportaproblem.apple.com, or manage subscriptions in iOS Settings → your name → Subscriptions.
How is my privacy protected?
Invoke collects no data and makes no network calls. See the full privacy policy.
Still stuck?
Email contact-us@agent-velo.co.za and we'll sort it out.